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How to Restore Backup When the QuickBooks Restore Failed

When there are some issues with your company file, the QuickBooks backup restore feature comes in handy. We all know how important is the data and losing it can be terrible. So, if you have backed up your file, you can easily restore the data. But sometimes users face QuickBooks restore failed problem and don’t know how to restore the data amid issue. In this article, we will provide you with reasons why you can’t restore QuickBooks qbb file and steps to get rid of the problem.

In case you are experiencing issues in performing the steps and need some help, you can contact us at 1.855.738.2784 to get technical assistance.

Why are there Problems Restoring QuickBooks Backup?

The restore failed issue can occur due to the following reasons –

  1. Your backup file does not have a proper name. It includes special characters or numbers.
  2. You are trying to restore the backup over an existing company file.
  3. The file you are trying to restore is damaged or corrupted.
  4. The backup file is stored in the flash drive.
  5. You are trying to restore from an outdated QuickBooks version.

Recommended to read: QuickBook Multi-User is Very Slow

Fixing the QuickBooks Cannot Restore Company File Issue

The following steps can help in resolving the QuickBooks restore failed problem –

Step 1 – Ensure a Proper Company File Name

Make sure that your company file name is proper. For this, right-click on the company file and select Rename to modify the name. Remove the special characters and save the changes made by hitting Enter. Try accessing the company file again and see if the problem is solved.

Step 2 – Don’t Overwrite an Existing File

While creating a backup, you need to select a location to save the file. When the location already has an existing file, select No when the replace question pops up on your screen. Save the company file backup with a new name.

Step 3 – Run the Verify and Rebuild Utility

The verify and rebuild tool can help fix the company file issues and thus, resolving the QuickBooks won’t restore backup issue.

  1. Go to the QuickBooks Filetab and select Utilities. From the drop-down, select the Verify Data
  2. Let the tool run and if some issues are found then go back to the Filetab and run the Rebuild Data
  3. Select Rebuild Now and let the company file issues be fixed.

Step 4 – Change the Backup File Location

If the backup file is stored in a USB storage or network drive or flash drive, move it to the local storage of your system. For this, copy and paste the file into a new folder created in your local storage and access the backup file from there to restore the backup.

Step 5 – Install the Latest Updates in QuickBooks

If you have an outdated version of QuickBooks, it won’t be compatible with the backup file and might be the reason behind the QuickBooks won’t restore backup problem. For this, upgrade your QuickBooks version.


Fix the QuickBooks restore failed issue by performing the steps given above. If the problem is still not resolved, you might need advanced troubleshooting. Reach out to us at 1.855.738.2784 to get assistance from our expert team with the same.

You may also read:  Instant Processes to Tackle QuickBooks Error 6190

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